Do you know about the connection between performance and customer satisfaction? In a world where 88% … [Read more...]
Brian Solis and the Connected Consumer
Last week we sat down with Brian Solis after his Keynote at DC Week. He discussed the connected … [Read more...]
3 Customer Service Mistakes to Avoid
Good customer service is the cornerstone of a successful business. It doesn’t matter how good your … [Read more...]
Managing Performance Metrics to Deliver Great Customer Service
Managing and monitoring performance metrics helps you deliver great customer service by highlighting … [Read more...]
Protecting Your Most Important Asset: Your People Are Your Brand
Your people are your brand so you must hire the right employees, motivate them toward actions that … [Read more...]