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connected consumer

Brian Solis and the Connected Consumer

Last week we sat down with Brian Solis after his Keynote at DC Week. He discussed the connected consumer in his address, highlighting challenges inherent in the transformation of consumers’ use of technology. We discussed these connected consumers and his new book, The End of Business as Usual...
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customer service

3 Customer Service Mistakes to Avoid

Good customer service is the cornerstone of a successful business. It doesn’t matter how good your marketing is or how great your product or service works. Without good customer service, your business won’t thrive. Unfortunately, it is very easy to commit costly mistakes when it comes to custome...
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