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You're here: Home » word of mouth » Page 2

5 Ways Customers Can Sink Your Business

September 2, 2010 by Angela Hausman

customers

Yesterday, a disgruntled customer took hostages at the Discovery Channel creating a crisis that … [Read more...]

Filed Under: Customer Relationship Management, Marketing Strategy Tagged With: customer dissatisfaction, customer piss off, digruntled customer, influential customers, word of mouth

Marketing Strategy: Influence

July 29, 2010 by Angela Hausman

brand strategy

Influence is defined by Wikipedia as: Social influence occurs when an individual's thoughts, … [Read more...]

Filed Under: Marketing Research, Marketing Strategy, Social Media Marketing Tagged With: brand, influence, Klout, social network marketing, twitter, viral marketing, Weight Watchers, word of mouth

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Hausman and Associates, the publisher of Hausman Marketing Letter, occasionally includes paid and unpaid links or affiliate links in the posts published. Rest assured, we only recommend products we’ve used and feel represent the best products on the market. Guest contributors may include links in their content and we make NO representation regarding the suitability of these products.