Do your social media analytics suck? Just a few years ago, businesses stumbled in the dark trying … [Read more...]
Voice of the Customer: Is Text Analytics Finally Growing Up?
Text analytics (also called unstructured data analysis) involves making sense of all those words … [Read more...]
The Sad State of Sentiment Analysis
If you're an avid reader of this blog, you know I take a dim view of sentiment analysis, primarily … [Read more...]
Text Analytics: Why Aren’t We Building Understanding?
I spent the week in San Fransisco working with some of the biggest companies in the US on social … [Read more...]