Customer services tactics are rapidly evolving. Technology led to a shift in the way people shop and … [Read more...]
Why Social Media Spending is TOO Low
Social media spending is still a fraction of total marketing spending in an era where e-commerce … [Read more...]
Social Media Marketing: 5 Predictions for 2012
OK, it's that time of year again -- time to make my predictions for social media marketing for … [Read more...]
Steps to Build a Social Organization
Remember the awkward kid in high school who didn't quite fit in -- he didn't know how to talk to … [Read more...]
Brian Solis and the Connected Consumer
Last week we sat down with Brian Solis after his Keynote as part of DC Week 2011. He discussed the … [Read more...]
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