service failure Archives

Customer Piss-Off: Challenges in Providing Good Customer Service

May 10, 2016 by Angela Hausman

The era a customer service dates back to the beginning of commerce, when owners recognized its … [Read more...]

How to Use Service Blueprints to Maximize Innovation Returns

October 6, 2010 by Angela Hausman

What are service blueprints? A service blueprint is a tool of marketing strategy designed to help … [Read more...]

Service Failure Destroys Your Marketing Strategy

August 12, 2010 by Angela Hausman

You've implemented your marketing strategy and things are going great. However, you start noticing … [Read more...]

I manage Hausman and Associates, a full-service marketing firm operating at the intersection of marketing and digital media. We provide a host of digital marketing solutions including content marketing, email marketing, SEO/ SEM, social media marketing, lead generation as well as marketing strategy, branding,, market research, and a variety of other marketing programs to mid-sized businesses and nonprofits.

I hold a PhD in Marketing from USF. I live in Alexandria with my 3 kids, 2 dogs, and 3 cats.

I'm a featured contributor to Business2Community and was named to Content Marketing Institutes 40 digital luminaries for 2014. Get in touch

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