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You're here: Home » service failure

Service Failure Destroys Your Marketing Strategy

June 23, 2022 by Angela Hausman 12 Comments

service failure

You've implemented your marketing strategy and things are going great. However, you start noticing … [Read more...]

Filed Under: Customer Relationship Management, Marketing Strategy Tagged With: complaints, dissatisfaction, retaliation, service failure

Service Failure Recovery: I Screwed Up, Now What?

May 5, 2020 by Angela Hausman

customer service

pFace it.  We don't always play our A-game when it comes to delivering superior service.  And it's … [Read more...]

Filed Under: consumer experience, Marketing Strategy Tagged With: service failure, social media, Social network

Customer Piss-Off: Challenges in Providing Good Customer Service

May 10, 2016 by Angela Hausman

customer service

The era a customer service dates back to the beginning of commerce when owners recognized its … [Read more...]

Filed Under: consumer experience, Customer Relationship Management Tagged With: customer piss off, customer service, relationship management, service failure

How to Use Service Blueprints to Maximize Innovation Returns

October 6, 2010 by Angela Hausman

brand marketing

What are service blueprints? A service blueprint is a tool of a marketing strategy designed to help … [Read more...]

Filed Under: Innovation Marketing, Marketing Strategy Tagged With: business decisions, competitive advantage, consumer, customer, Innovation Marketing, marketing, Marketing Strategy, service blueprint, service failure, service problems, servicescapes, strategic advantage, superior service optimal customer experience


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