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A Guide to Service Quality

May 5, 2011 by Angela Hausman

Why you should care about service quality? Service quality is one way -- probably to most universal … [Read more...]

Filed Under: Marketing Analytics, Marketing Strategy, Social Media Marketing Tagged With: Berry, gaps model, hedonic products, Parasuraman, ROI, service dominant logic, service quality, SERVQUAL, Zeithaml

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Hausman and Associates, the publisher of Hausman Marketing Letter, occasionally includes paid and unpaid links or affiliate links in the posts published. Rest assured, we only recommend products we’ve used and feel represent the best products on the market. Guest contributors may include links in their content and we make NO representation regarding the suitability of these products.