customer service Archives

9 Ways Smaller Brands Can Compete With Much Larger Brands

June 15, 2019 by Angela Hausman

One of the most common challenges that smaller businesses face is competing with the bigger brands … [Read more...]

Customer Piss-Off: Challenges in Providing Good Customer Service

May 10, 2016 by Angela Hausman

The era a customer service dates back to the beginning of commerce, when owners recognized its … [Read more...]

Millennials Want it ALL: OmniChannel Customer Service

April 3, 2015 by Angela Hausman

That's right. Millennials want it all when it comes to customer service. But then, so do many … [Read more...]

Digital Customer Service: The New Rules of Engagement

September 15, 2014 by Angela Hausman

Customer services tactics are rapidly evolving. Technology led to a shift in the way people shop and … [Read more...]

I manage Hausman and Associates, a full-service marketing firm operating at the intersection of marketing and digital media. We provide a host of digital marketing solutions including content marketing, email marketing, SEO/ SEM, social media marketing, lead generation as well as marketing strategy, branding,, market research, and a variety of other marketing programs to mid-sized businesses and nonprofits.

I hold a PhD in Marketing from USF. I live in Alexandria with my 3 kids, 2 dogs, and 3 cats.

I'm a featured contributor to Business2Community and was named to Content Marketing Institutes 40 digital luminaries for 2014. Get in touch

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