customer service Archives

9 Ways Smaller Brands Can Compete With Much Larger Brands

June 15, 2019 by Angela Hausman Leave a Comment

One of the most common challenges that smaller businesses face is competing with the bigger brands … [Read more...]

Customer Piss-Off: Challenges in Providing Good Customer Service

May 10, 2016 by Angela Hausman

The era a customer service dates back to the beginning of commerce, when owners recognized its … [Read more...]

Millennials Want it ALL: OmniChannel Customer Service

April 3, 2015 by Angela Hausman

That's right. Millennials want it all when it comes to customer service. But then, so do many … [Read more...]

Digital Customer Service: The New Rules of Engagement

September 15, 2014 by Angela Hausman

Customer services tactics are rapidly evolving. Technology led to a shift in the way people shop and … [Read more...]

I manage Hausman and Associates, a full-service marketing firm operating at the intersection of marketing and digital media. We provide a host of digital marketing solutions including content marketing, email marketing, SEO/ SEM, social media marketing, lead generation as well as marketing strategy, branding,, market research, and a variety of other marketing programs to mid-sized businesses and nonprofits.

I hold a PhD in Marketing from USF. I live in Alexandria with my 3 kids, 2 dogs, and 3 cats.

I'm a featured contributor to Business2Community and was named to Content Marketing Institutes 40 digital luminaries for 2014. Get in touch

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