customer satisfaction Archives

The Psychology of Customer Decision-Making

July 12, 2016 by Angela Hausman

Ever wonder about the process of customer decision-making? Or, why you should care? In today's … [Read more...]

Does Your Website Match the Customer Journey?

January 26, 2015 by Angela Hausman

Last week I argued that firms need to concentrate more effort (and money) on top of the funnel … [Read more...]

Social Marketing vs. Social Customer Service

January 21, 2013 by Angela Hausman

Actually, I don't think it's so much an issue of marketing VERSUS customer service as it is an issue … [Read more...]

Brand Image, PIVOT, and Paid PR

February 13, 2011 by Angela Hausman

Brand Awareness I have a question from a linkedin connection: "what is the best way to create brand … [Read more...]

Marketing Strategy: Using Social Media to Create Customer Value

October 25, 2010 by Angela Hausman

Marketing strategy is: is a process that can allow an organization to concentrate its limited … [Read more...]

I manage Hausman and Associates, a full-service marketing firm operating at the intersection of marketing and digital media. We provide a host of digital marketing solutions including content marketing, email marketing, SEO/ SEM, social media marketing, lead generation as well as marketing strategy, branding,, market research, and a variety of other marketing programs to mid-sized businesses and nonprofits.

I hold a PhD in Marketing from USF. I live in Alexandria with my 3 kids, 2 dogs, and 3 cats.

I'm a featured contributor to Business2Community and was named to Content Marketing Institutes 40 digital luminaries for 2014. Get in touch

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