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You're here: Home » complaint handling

With a Social Listening Post, You Need to Analyze the Data

November 18, 2022 by Angela Hausman

social media listening

Last week I gave you 5 reasons you need to add a listening post to your marketing strategy. In that … [Read more...]

Filed Under: Marketing Analytics Tagged With: analyze data, complaint handling, customer service, effective listening, listening, self service technologies, social listening, unstructured data

5 Reasons a Listening Post Enhances Your Digital Strategy

November 17, 2022 by Angela Hausman

social media listening

Today, we'll discuss why you need a listening post to enhance your digital marketing strategy. … [Read more...]

Filed Under: Social Media Marketing Tagged With: complaint handling, listening, unstructured data

Social Media Success: Give a Sh*t About Customers

July 31, 2013 by Angela Hausman

social media complaints

Sorry, can you say "Shit" in avideo platformvideo managementvideo solutionsvideo player respectable … [Read more...]

Filed Under: Customer Relationship Management, Marketing Strategy, Social Media Marketing Tagged With: Anthony Weiner, community, complaint handling, customers, dissatisfaction, dissatisfied customers, evangelists, Marilyn Monroe, President Kennedy, social media, social media success, Tiger Woods


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Hausman and Associates, the publisher of Hausman Marketing Letter, occasionally includes paid and unpaid links or affiliate links in the posts published. Rest assured, we only recommend products we’ve used and feel represent the best products on the market. Guest contributors may include links in their content and we make NO representation regarding the suitability of these products.