Strategy, strategy, strategy. While strategic planning has never been easy, the framework for … [Read more...]
Content Marketing: Designing for Consumer Experience
What an incredible 2 days at the Modev UX Conference. Today, Stephanie Hay presented on content … [Read more...]
Digital Customer Service: The New Rules of Engagement
Customer services tactics are rapidly evolving. Technology led to a shift in the way people shop and … [Read more...]
Conversion: Ensuring the Success of Your Social Media Strategy
Face it! None of us is in this to gain Fans, Followers, Re-Pins, etc. Social media isn't some … [Read more...]
Digital Innovations: What’s Happening in Social Media Marketing
Digital Innovations I'm moderating a panel at Digital East on Tuesday about digital innovations and … [Read more...]