I have a question to start us off. I’m working on a paper on listening posts and I’d like to include recommendations, case studies, cautions … Do you have a listening post? How important is the listening post to your firm? What software are you using to listen? How is your firm using its listening post? How effective is your listening post? What are the major problems you face? What changes do you plan in the coming year regarding listening?
Chelse Benham No we don’t have a listening post. I’m uncertain what that means. Not familiar with the term.
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