4th and Goal: Setting, Monitoring, and Achieving Your Goals

goal striving

After working with small businesses for 25 years and teaching students marketing strategy for almost as long, I’m constantly amazed how hard they find it to set strategic goals.  Not wishes, not hopes, not dreams … but clearly articulated GOALS for their business.  I find this especially disturbing considering the prominence of the word “goal” [...]

Marketing Planning the Key to Successful Marketing Strategy

sustainable competitive advantage

We’ve all heard tales of businesses formed without a marketing plan or with one that fits on a cocktail napkin.  Sure, you can do that, but your chances of success are slim and in today’s hyper-competitive environment you need every advantage you can get. Its like planning your vacation by simply getting in your car [...]

Listening in Social Media

My own experience listening in social media is mainly in an area commonly overlooked by firms who mostly use listening as a means of reputation management or pro-active complaint handling. My expertise in online listening is using online conversations as a means for understanding consumer behavior.

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