Yesterday, a disgruntled customer took hostages at the Discovery Channel creating a crisis that ended in his death and created chaos for a Washington, DC suburb. All the media attention probably didn’t do the station’s marketing strategy much good either.
5 Ways Customers Can Sink Your Business
Filed Under: Customer Relationship Management, Marketing Strategy Tagged With: advertisers, customer dissatisfaction, customer piss off, customer satisfaction, DC, digruntled customer, Discovery Channel, hostages, influential customers, marketing, Marketing Strategy, media, piss off quotient, social networks, social reach, Washington, word of mouth
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