Marketing: Knowledge and Innovation

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INNOVATION is the holy grail of business success.  For instance, firms like 3M, GE, and Intel expect a significant portion of current year profits to come from products they didn’t even have on the market the prior year. And now is the perfect time to innovation — while other firms have mistakenly taken their eyes [...]

Skills for a Marketing Consultant or Employee

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Last week I discussed the notion that there are customers you don’t want and suggested the CLV (customer lifetime value) and Value Management might be useful tools in developing strategies for which customers to target and how to deal with low-value customers.  Combining that with my post from the previous week on market segmentation should [...]

CRM: Customers You DON’T Want

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Some customers are bad for business.
Yield management is a means to effectively deal with bad customers.
Firms need more data so they can evaluate their business and maximize returns.

Marketing Research: Market Segmentation

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Probably the single most important aspect of marketing a company’s products and services is proper segmentation and targeting toward that segment or segments.  Even some of the world’s leading companies like Proctor and Gamble have relatively undefined segments such as “women; 25-45, who care about their skin and are concerned with aging”.  Not only is [...]

Who needs marketing research?

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Although the economy is recovering, many firms struggle to meet obligations necessary to stay in business.  This makes it easy for them to overlook marketing and other long term strategies.  Marketing Research Marketing research is especially easy for firms to overlook in tough times.  However, marketing is the key to ensuring long term success for [...]

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